At BusinessXtending, we understand that near-sourcing is not only providing exceptional service, beyond that, is about understanding your client’s business and his/her needs. This is why our specially designed contact center IT infrastructure goes beyond what your run-of-the-mill call center platforms typically offer. Our focus is on extending your business, through seamless integrations. A few of the current standard features of our robust platform are:
- Interactive Call Queues
- Virtual Queuing
- Predictive Dialing
- Call Recording
- Supervisor Control Panel
- Administrative Control Panel
- Reporting Services
- Multi-tiered Agent Groups
- Automated Surveys
- Customizable Screen Pops
- Native Support for MS SQL Server
- Native Integration with MS Active Directory
- Native Integration with MS Domain
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- High Availability Services
- Seamless Integration with MS Dynamics CRM 4.0
- Presence
- IVR
- Speech Recognition
- Video Conferencing
- Chat
- Desktop Sharing
- Firewall Integration
- E-mail
- Softphones
- 100% .Net Platform
Special
- Together we may discover specific solutions to your unique needs.
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