Services

Boundless

BusinessXtending is a multi-media, multi-channel, multi-lingual Contact Center

Whether it’s inbound, outbound, or back-office data processing, we are truly boundless when it comes to handling your customer interactions and transactions, going the extra mile to satisfy your unique needs.

 

 Outsourcing

Actually, we see it as “near-sourcing”

At BusinessXtending, we make near-sourcing make sense. We understand the challenges of near-shoring, which is why we go beyond the role of an outsourcer and seamlessly integrate with your business. Enjoy near-shore benefits such as cost advantages, scalability, flexibility, easy integration along with “in-house” advantages such as high quality, exceptional service, and data security. It’s not only that we are geographically near, but also culturally close to the United States.

 

Solutions

More than a service provider, BusinessXtending is a solutions provider…even a solutions seeker

Instead of the typical “one-size fits all” approach, our solutions are customized and tailored to the specific needs of your business. Our Contact Center & BPO experts work with your company to design the ideal solutions needed to handle your customer contacts or your specific service needs.

 

 

Standard
- Inbound:

  • Customer Sales
  • Customer Service
  • Technical Support / Help-Desk
  • Appointment Confirmations
  • Interpretations / Translations
  • Order Processing

- Outbound:

  • Lead Generation
  • Surveys
  • Collections
  • Market Research
  • Appointment Setting
  • Welcome Calls
  • Sales
- Back-Office:

  • E-mail Response Management
  • Web Chat
  • Order Processing
  • Payment Processing
  • Transcriptions
  • Account Management
  • Legal Services
  • Financial Services
  • Medical Services

Special

  • Together we may discover specific solutions to your unique needs.